Shipping policy

Thank you for choosing AC Plus Heating & Air. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from us. By placing an order with us, you agree to comply with the terms stated below.

  1. Order Processing

1.1 Order Confirmation: Once you place an order for a product, you will receive an order confirmation via email. This confirmation does not guarantee that the order will be shipped immediately. It serves as acknowledgment that we have received your order.

1.2 Order Verification: In certain cases, we may need to verify your order details, including the accuracy of the shipping address and payment information. We reserve the right to request additional verification or decline an order if the provided information is deemed insufficient or incorrect.

  1. Shipping Methods and Timelines

2.1 Shipping Options: We offer various shipping options, which may include standard ground shipping, expedited shipping, or other available methods. The available shipping options will be presented to you during the checkout process.

2.2 Shipping Timelines: Shipping timelines are estimates and are not guaranteed. The actual delivery time may vary depending on factors beyond our control, such as carrier delays, weather conditions, or unforeseen circumstances. We are not liable for any delays in shipping or delivery.

2.3 International Shipping: At this time, we only offer shipping within [Specify countries/regions]. For international orders, please contact our customer service team for further assistance and information.

  1. Shipping Costs

3.1 Cost Calculation: Shipping costs are calculated based on various factors, including the weight, dimensions, destination, and selected shipping method. The shipping costs will be displayed during the checkout process before you complete your purchase.

3.2 Taxes and Duties: You are responsible for any applicable taxes, customs duties, or other fees associated with the importation of the products. These charges are not included in the shipping costs and are your sole responsibility.

  1. Order Tracking

4.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number or a link to track the progress of your shipment. You can use this information to monitor the status of your delivery.

4.2 Delivery Updates: We recommend regularly checking the tracking information provided by the carrier for the most up-to-date delivery updates. If you have any concerns or questions about your shipment, please contact our customer service team for assistance.

  1. Order Delivery and Acceptance

5.1 Delivery Address: You are responsible for providing an accurate and complete delivery address. We are not liable for any delays or delivery failures resulting from incorrect or incomplete address information provided by you.

5.2 Delivery Acceptance: Upon delivery, it is your responsibility to inspect the package and its contents for any visible damage or discrepancies. If you notice any issues, please notify the carrier immediately and contact our customer service team to report the problem.

  1. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return and Refund Policy.

  1. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at 813-422-1111. We will be happy to assist you and address any inquiries you may have.